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608-256-0713

Testimonials

1405 Park St.
Madison, WI 53715
Phone: 608-256-0713
Fax: 608-256-4013
Business Hours:
Monday – Friday 
7 a.m. to 6 p.m.
Best of Madison Awards
Napa Auto Care Center
Joe Hansen Auto Team
Dear Joe Hansen Auto Team,

We want to express our appreciation to you and your team for diagnosing, repairing and being sensitive to meet the college scheduling requirements of our daughter by finishing the work in a single day.
We live hundreds of miles away and the task of finding a trustworthy, qualified, and dedicated Auto Repair Centers is challenging. It is reassuring to know that we can count on you skilled technicians and service team to help is out when it comes to vehicle diagnostics and repair.
You and your team are truly a pleasure to work with and you go that extra mile to take care of the customer's needs not only by explaining the options, but by providing additional value. In our recent situation your team went beyond the call of duty by driving our daughter back to her residence while the work was being done.
We will be in the Madison area in February and we plan to stop in to express our gratitude to you and your team.
Thank you again for your assistance and professionalism.
Sincerely,
Mark and Laura Hatzenbeller

8/3/12
Joe,

​Thanks to you and the staff at Hansen’s for a job well done!! It’s great to have A/C again. I’ll be back for all my auto needs. 

Vickie

6/19/14 
Good evening, 

I was driving this morning to Madison from Janesville, WI. I was attending an educator conference at Monona Terrace. My tire pressure light was on in my car and another vehicle notified me that my car had a flat tire. I am in a wheelchair and therefore could not get out of my car to check it out myself and did not know how bad it was. I called a friend who told me about Hansen's due to where I was in proximity to it. I showed up at the shop and found a staff member at the end of the building. I waved him over to me and told him about my problem. He agreed that I had a flat tire and asked me to pull into the garage. He realized my need to stay in my car and have this taken care of quickly in order to make it on time to my conference. The gentleman I worked with went over the different options including the time parameters along with cost. He weighed the pros and cons with me and helped me make an educated decision about something I had no idea about. I didn't have any cash, so needed to pay with my credit card. I asked if I could leave a tip, but when the receipt came out there wasn't a space to include a tip. I apologized for not being able to do that and the man who helped me stated, "The next time you are in the area, swing by with some donuts and we'll call it even." He was so polite and respectful. The cost was minimal. I was extremely grateful for his help and understanding. I have one more day left of the conference and plan on dropping off donuts for everyone in the morning.  What a great way to change my luck for the day! I have never been treated so kindly by a group of professionals. I will forever recommend this auto place for any car repairs. You have definitely went above and beyond. Thank you for helping me make it through my day and helping me get safely home! 

​Amanda

7/31/12,
Dear Hansen’s Auto Crew,

​You guys are awesome. Jon, thank you for your attentive care of my car. Suzy, thank you for the ride to work one day. Joe, thank you for explaining my car issues in ways that I could understand (and for telling me all about how great Las Vegas is.
I am moving back to Milwaukee now, but I just wanted to let you know I appreciate your work and will send business your way.
 
Thanks,
Anna B.

Excellent work! Posted by paulkris on 07/08/2011. 

Excellent work! and great service on a very professional level. Very highly recommend on a 5 star rating FOR SURE!!!

​Go to Hansen's Auto, you won't be disappointed!

Best in the Business Posted by bmerkes on 03/13/2011.

​My wife and I were having our first ever car issue and didn't know who to go to. When you're in a town by yourselves and don't know who you can trust it makes it tough to find the right deal. Called around to other locations and everyone I talked to was $100+ over what was quoted at Hansen's; and they didn't give me any type of reassurance as to what I could expect besides the fact that their price was the "best case scenario". I called Hansen's and got Joe on the phone, he spent some time helping me through the situation and really helped me to understand what was needed. When dropping off the car I got to meet the owner and his wife and they even took the next step and made me and my wife feel even better about leaving our vehicle with them. In the end the price was better than expected and the job was perfection. If you are going anywhere else you are GETTING RIPPED OFF.
Thanks again guys at Hansen's Auto, you are the best!

The best place in Madison! Posted by jtjabo on 03/02/2011. 

​I am a college student, and when my car broke down, it was towed to Hansen's. WOW, what a great place! Everyone was so nice and helpful, and the work done to my car was awesome! I was worried but, they sure helped me out and reassured me that everything would be ok. Well, they were right!!
I would definitely recommend Hansen's to everyone!?

Not skeptical of these guys. Posted by fish91 on 11/22/2010.

​I've had bad luck with several auto repair places around town. Ones that recommend unnecessary repairs. John Hansen has really earned my trust over the years. Give them a try. They are fair and honest.

Trustworthy Service. You can count on Hansen's to get it right! Posted by han1aut on 09/29/2010.

​I first heard about Hansen's Auto Repair in my previous work life, as a sales rep for an engine and transmission company.
Hansen's was a customer of mine and, in dealing with them, I got to know their business, just as I got to know other auto shops in southwestern Wisconsin.
Hansen's Auto Repair is the one I chose to send my cars to personally because I knew exactly how they dealt with people. I knew that they had a great deal of integrity in establishing what their customers' needs are and servicing those needs fully.
Building trust with a client is so important, and Hansen's can be trusted implicitly. They tell me what needs to be done with my vehicle and they offer different options for me to consider. I appreciate that they always let me know before they do any repairs, so there are no surprises when the work is completed.
Hansen's has worked on all of my vehicles, from my FORD F-150 pick-up to my BMW, which was a complicated foreign repair. They have serviced them both very well.
You can count on Hansen's to get it right. Everything is done properly the first time. They are priced fairly as well and, from a value standpoint, they cannot be touched.
 
Bob Frick

First Rate in every respect. Unbeatable!! Posted by bobcarolo on 09/29/2010.

We have been using Hansen's Auto Repair for 43 years now because of their high-quality work. They never make mistakes, their rates are reasonable and they are easy to work with and to schedule appointments with.
Hansen's is considered Madison's leading independent garage. We have been way more than satisfied witht the work they have done for us over the years.
One year, when we called them on Christmas Eve, Don came over to our home in a blizzard to fix our car. He was able to fix it in the driveway so that we could get to our parents' house in Arkansas for the holiday.
Another time, we had a 1955 Buick convertible that we were planning to drive our daughter in to her wedding. The night before the wedding, it died by the side of the road, and again we called Hansen's. Don was able to get a parts dealer to open up that night so that he could get what he needed to fix it. He also, stayed at the shop until 8 p.m., waiting for us to pick it up.
Don's son, John, who runs the shop now, is just as good as his father. We have already recommended Hansen's more than 30 times. 

​They are first-rate in every respect. 
Bob & Carol Olsen

Thanks, Hansen Guys!

Picture this cartoon......one mechanic talking to another, "First of all, it didn't malfunction, it broke. Never waste a $20.00 word on a $2.00 car."
I just wanted to say "Thanks" for taking such good care of my $2.00 car! I never worry when I bring it in for repair. That's because you're always straightforward about what it needs, you're helpful, professional and unfailingly courteous.
Last, but not least, your prices are always fair.
I never hesitate in recommending you to my friends. I hope you have a great 2012 year!

​Sandra J

Hello Everyone at Hansens!
For years you've taken great care of us & our van - Thank you! We've moved out of the city and found a place more easily reached at this time. We'll miss you, and we'd just like to say that you were all great at your jobs. Thank you for always going above and beyond. Sincerely, CA